Resolving a Blank Screen or the "Error! No Token" Message

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Susan Ward
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See below to resolve the issue using Chrome and Firefox.

Chrome

  1. Open Developer Tools by hitting F12 on your keyboard or by going to the top right menu drop-down > More Tools > Developer Tools. 
  2. Select the Application tab and click the Clear Storage option. Ensure that Unregister service workers is selected. Then click the Clear site data button. Reload the page. 

Firefox

  1. Open the menu at the right of the screen and open Web Developer > Storage Inspector
  2. Use the triangle to open Cache Storage, then the portal url and right click on the enclosed folder and select Delete All. Then refresh the page. 
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